Service Engineer – Telecom

2 - 6 Years
Ahmedabad

Job Description

  • To resolve all complaints in constructive way in all Segments in shortest time followed by effective warranty administration.
  • Self-training and training of all the members of our Service Team and the Channel Partners giving Technical Trainings and how to handle the complaints in a constructive way by the Service Technicians, thus contributing to Company's profit and image in the market.
  • To focus on Service Earnings & getting AMCs by providing Pro-Active services. Sending Offers for Service jobs correctly, taking care of commercial implications.
  • Timely raising of Sales Orders, Service & Spares Invoices
  • Taking care of arrangement of Spares, packing, timely despatch of Spares & prompt Services to the customers / Regions /Branches
  • To provide proper Service Support to the Regions /Branches / and monitor resolution of the jobs in time, if required visit complaint site.
  • Conducting 'On the Job Training for the Technicians of Indian Railways and other Customers, as per requirement
  • Visit to various sites on reactive jobs and proactive visits. If required along with Regional Service to complete the job, to the entire satisfactions of the Customers
  • Placement of Service Technicians (Both on payroll & Service Contractors) from Corporate Service, inclusive checking of bills and arranging payments
  • Take up the Product problems at Factory, suggest solution to arrest recurrence, subject to R&D approval
  • Administrative handling of Courier Service, monitoring timely delivery of Spares and processing their bills for payment.
  • To resolve all complaints in constructive way in all Segments in shortest time followed by effective warranty administration
  • Self-training and training of all the members of our Service Team and the Channel Partners giving Technical Trainings and how to handle the complaints in a constructive way by the Service Technicians, thus contributing to Company's profit and image in the market.
  • To focus on Service Earnings & getting AMCs by providing Pro-Active services. Sending Offers for Service jobs correctly, taking care of commercial implications.
  • Timely raising of Sales Orders, Service & Spares Invoices
  • Taking care of arrangement of Spares, packing, timely despatch of Spares & prompt Services to the customers / Regions /Branches
  • To provide proper Service Support to the Regions /Branches / and monitor resolution of the jobs in time, if required visit complaint site.
  • Conducting 'On the Job Training for the Technicians of Indian Railways and other Customers, as per requirement
  • Visit to various sites on reactive jobs and proactive visits. If required along with Regional Service to complete the job, to the entire satisfactions of the Customers
  • Placement of Service Technicians (Both on payroll & Service Contractors) from Corporate Service, inclusive checking of bills and arranging payments
  • Take up the Product problems at Factory, suggest solution to arrest recurrence, subject to R&D approval
  • Administrative handling of Courier Service, monitoring timely delivery of Spares and processing their bills for payment.

Salary: INR 2,00,000 - 4,25,000 PA.

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Production, Manufacturing, Maintenance

Role Category:Production/Manufacturing/Maintenance

Role:Service/Maintenance Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Company Profile

EXIDE INDUSTRIES LTD

We are India's oldest & No.1 Storage Battery Technology Company with a turnover of Rs.8598 crores. We are the market leaders in both the Automotive & Industrial Sectors. Our products range from Motorcycle Batteries to Submarine Batteries. We have nine factories, which are strategically located across India. To be easily accessible to our customers, we operate from nine regional offices and 40 branch offices.We also have our own R&D Centre in Kolkata.
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Recruiter Name:M.B.V.Rau

Contact Company:EXIDE INDUSTRIES LTD